Shipping & Delivery
All UK orders are sent with FREE shipping. Items will be sent via Royal Mail 1st Class and will be delivered within 1 - 4 working days. The last post for Christmas is the 20th December at 1pm.
Shipping orders in the USA will be made from our USA warehouse in Texas and will be shipped by UPS for free as standard by UPS in 3 days
Shipping to customers to Europe will be shipped from the UK and will take between 3 & 7 days.
Claiming for late/non-delivery
In the rare event of your parcel not being delivered, we will do everything we can to track the item with our carrier. However, please note that Royal Mail will not investigate a claim until 15 working days after the posting date.
If after this time you still have not received your goods, we will either send a refund or post a replacement to you. Please note, we will only accept claims for non-delivery of parcels up to 28 days after posting.
If you give an instruction to leave your parcel in 'SAFE PLACE' such as; side of house, under window, in porch, next to bins etc we cannot accept any responsibility for non-receipt of goods. By providing this type of instruction in order comments, you agree to take full responsibility for your parcel once it has left us.
Covid 19 update - We are still open and shipping out orders. Please note that there may be an additional delay on the shipping times listed.